Q: Do you offer OEM service?
A: Yes. Please send us the samples or samples for copying.
Q: What is your minimum order quantity?
A: For our models, it is 60 pairs. For customers', it is 120 pairs.
Q: Can I put my logo on shoes or boxes?
A: Yes, your logo can be put on shoes and boxes. Please send us your logo in PDF, JPG or PSD format and your requirements.
Q: What if I have some special requirements, like extra large or small size shoes, delicate packaging, etc. can you manage to do that?
A: We offer customized service. Please send us your detailed requirements when inquiry, and we will try our best to serve you.
Q: How are the products packed?
A: Our standard package is bag, box and carton while it also can be packed as your indication.
Q: Is it possible to get a sample before I place an order?
A: Yes, we can send you a sample at your cost. Generally, samples can be sent out to you within 7 days. Please note, samples will be just a single shoe, not a pair, and will be punctured on the outsole.
Q: What is your trading terms?
A: The prices on Alibaba are FOB prices. However, if you want, we can arrange the delivery service for you. Shipping costs vary by weight, destination and time, and will be calculated for your a couple of days before the delivery is ready.
Normally, payment will be T/T or L/C. But others available depending on certain situation.
In case you want us to arrange the shipment for you, the freight cost will be paid before shipment.
Q: How long will you ship my order?
A: Generally speaking, delivery time will be 30 days after deposit. However, your order size and our production schedule will be taken into account.
Q: May I know if you provide customs clearance documents?
A: Yes, we provide the necessary invoice and packing list. For other documents, like OC, please contact us in advance so that we will have time to prepare those for you.
If you have any other questions related to our company, products, or trading terms, don't hesitate to contact us at craig(at)depton.com.cn or call us at +8613699047373. We would love to hear from you.